Privacy Policy

Effective Date: 2026/5/11

Last Updated: 2026/5/11

Version: V1.0

Product: LOKLiK IdeaStudio / IdeaStudio

Operator: HK SIJIU INTERNATIONAL SHARE CO., LIMITED (“we”, “us” or “our”)

1. Introduction

We value your privacy and the protection of your personal data. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use LOKLiK IdeaStudio / IdeaStudio (“IdeaStudio” or the “Product”), and how you can exercise your privacy rights.

IdeaStudio is a design and creation software product. Its main features include account registration and login, profile settings, connecting our devices, creating on the app canvas, sending your creations to connected devices for printing or making, subscribing to or purchasing content, saving favorite content, submitting feedback, communicating with customer support, and basic logs and crash processing necessary to keep the Product secure and stable.

This Policy applies to your use of the features and services of our Product (including PC and mobile software) and other services provided by us that are linked to this Policy.

Please read this Policy carefully before using the Product. If you do not agree with this Policy, you may stop using the relevant features. If certain necessary information, such as account, device connection, payment, logs or security information, is not provided, we may not be able to provide the relevant services to you.

2. Who We Are and How to Contact Us

This Product is operated by:

Company Name: HK SIJIU INTERNATIONAL SHARE CO., LIMITED

Registered Address: 19H MAXGRAND PLAZA NO. 3 TAI YAU STREET SAN PO KONG, KLN HONG KONG

Contact Email: support@htvront.com

Privacy/Data Protection Email: support@htvront.com

Customer Support: support@htvront.com

3. Personal Data We Collect

We collect personal data only for the purposes described in this Policy and to the extent reasonably related to providing services, performing contracts, ensuring security, complying with law and improving the Product. The categories include:

3.1 Account Registration and Login Information

When you register, log in or manage your account, we may collect:

1. email address;
2. password or encrypted/hashed password information;
3. verification codes, verification status and verification time;
4. account ID, user ID and login status;
5. registration time, login time, login IP address and login device information;
6. password reset, password change and security verification records.

Purposes: to create and manage your account, verify your identity, enable login, protect account security, and prevent fraud and abuse.

3.2 Profile Information

When you complete your profile, we may collect:

1. nickname;
2. avatar;
3. personal signature or bio;
4. other profile information that you voluntarily provide or upload.

Please do not upload sensitive personal data, other people’s personal data, unlawful content or content that infringes third-party rights in your nickname, avatar, signature or other public or semi-public areas.

Purposes: to display your profile, personalize your account experience, support project management, identify your account for customer support, and manage your account.

3.3 Device Connection Information

When you connect IdeaStudio with our devices or compatible devices, we may collect:

1. device model, device name, device serial number or device identifier;
2. Bluetooth, Wi-Fi, USB or other connection status;
3. device firmware version, software version and device status;
4. device binding, unbinding, connection, disconnection and error records;
5. information related to device compatibility, connection quality and print/making status.

Purposes: to bind and connect devices, identify devices, send works to devices, troubleshoot device connection issues, maintain device compatibility and support secure operation.

3.4 Canvas Creation and Project Information in the Product

When you create on the IdeaStudio canvas, we may process:

1. works or project files you create, edit or save on the canvas;
2. content you use;
3. canvas editing operation records, such as adding, deleting, moving, scaling, grouping and saving states;
4. project name, creation time, modification time and save status;
5. images, files or other content you upload or import to the canvas;
6. information related to project syncing, saving, restoring and error handling.

Purposes: to provide canvas creation, project saving, work editing, content use, project restoration, device printing, feature optimization and error troubleshooting.

You are responsible for the content you upload or create. Please do not upload unlawful or infringing content, sensitive personal data, other people’s personal data, or content you have no right to use.

3.5 Device Printing and Operation Logs

When you send your creation to a connected device for printing, cutting, embroidery, heat pressing, drawing or other making operations, we may collect:

1. print/making task information;
2. task start time, completion time and failure time;
3. connected device information;
4. task status, error codes, failure reasons and retry records;
5. print/making parameters and content compatibility information;
6. operation logs and error logs.

Purposes: to send works to devices, complete printing or making tasks, troubleshoot issues, improve device compatibility, keep the Product secure and stable, and prevent abnormal use.

3.6 Subscription, Purchase and Paid Content Information

When you subscribe to content, purchase content, use a Free Trial, automatic renewal, AI benefits or other paid features, we may collect:

1. subscription plan, billing period and subscription status;
2. Free Trial start and end dates, auto-renewal status, cancellation date and expiration date;
3. purchased content, purchase time, order number, transaction amount, currency, taxes and discounts;
4. payment channel, such as Stripe, Apple App Store, Google Play or another payment channel;
5. payment status, refund status, payment failure, chargeback, duplicate charge or re-credit records;
6. invoice, receipt and billing information;
7. entitlement activation, content unlocking, subscription entitlement verification and usage records.

We generally do not receive or store your full card number, CVV or complete payment credentials. Such payment information is usually processed directly by Stripe, Apple, Google or another payment service provider.

Purposes: to process payments, subscriptions, automatic renewals, individual purchases, content unlocking, entitlement verification, cancellations, refunds, billing, invoicing, anti-fraud and customer support.

3.7 Favorites and Content Preferences

When you favorite content or use content library features, we may collect:

1. favorite content IDs, categories and tags;
2. unfavorite records;
3. basic records of browsing, clicking, searching and filtering content;
4. content use, adding to canvas, unlocking or purchase status;
5. usage preferences related to recommendations, ranking and entitlement verification.

Purposes: to provide favorites, history, content search, content management and product improvement.

3.8 Feedback and Customer Support Information

When you submit feedback, contact customer support or file a complaint, we may collect:

1. your contact information, such as email address and account ID;
2. issue descriptions, screenshots, attachments and project information you submit;
3. customer support communications;
4. device information, order information and log information;
5. complaints, refunds, appeals, infringement complaints or dispute materials.

Purposes: to respond to your inquiries, handle complaints and refunds, troubleshoot issues, improve the Product, handle disputes, and protect the legitimate rights of users and us.

3.9 Crash Processing, Security and Logs

To keep the Product operating securely and stably, we may automatically collect:

1. IP address;
2. device model, device identifiers, operating system, system language and region settings;
3. app version, desktop software version and browser type;
4. launch, shutdown, crash, freeze and error logs;
5. access time, feature use status and network status;
6. security logs, abnormal access, login failures, payment anomalies and API errors;
7. anti-fraud, anti-abuse, account sharing, automated access or abnormal behavior detection information.

Purposes: to keep the Product running properly, locate and fix errors, prevent fraud, protect account and payment security, prevent unauthorized access, enforce copyright and content license rules, and improve product stability.

3.10 Cookies, SDKs and Similar Technologies

If you use our website, desktop software or app, we and our third-party service providers may use cookies, SDKs, local storage, device identifiers or similar technologies to maintain login status, enable security verification, process payments, analyze crashes, perform basic analytics, optimize features and improve user experience.

If we use non-essential cookies, advertising identifiers, personalized recommendations or marketing tracking technologies, we will provide separate notices, consent choices or opt-out methods where required by applicable law.

4. How We Use Your personal data

We may use your personal data to:

1. create, log in, verify and manage your account;
2. display and manage your profile;
3. connect, bind, identify and manage our devices;
4. support canvas creation, project saving, editing and restoration;
5. send works to devices and complete printing or making tasks;
6. provide subscriptions, Free Trials, automatic renewal, content purchases, AI benefits and other paid features;
7. process payments, refunds, cancellations, invoices, billing and transaction disputes;
8. provide favorites, history, content recommendations and content management;
9. respond to feedback, customer support inquiries, complaints, refund requests and rights appeals;
10. send necessary service notices, such as account security, order confirmation, trial reminders, renewal reminders, payment failure notices, price change notices, cancellation confirmations, refund results and important feature changes;
11. send marketing information, promotions or product recommendations where you consent or where permitted by applicable law;
12. monitor, prevent and handle fraud, abuse, unauthorized access, account sharing, payment risks, content infringement or violations of terms;
13. maintain product security, stable operation, crash analysis, troubleshooting and performance optimization;
14. comply with legal, tax, accounting, consumer protection, platform rule, regulatory and dispute resolution requirements;
15. protect the legitimate rights and interests of users, third parties, us and our affiliates.

5. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom or another region where we must explain legal bases for processing, we generally process your personal data on the following bases:

5.1 Performance of a Contract or Pre-Contractual Steps

To provide services you request, such as account registration and login, account management, device connection, canvas creation, project saving, printing tasks, subscriptions, content purchases, AI benefits, payments, cancellations, refunds and customer support.

5.2 Compliance with Legal Obligations

For tax, accounting, invoicing, consumer rights, regulatory requirements, dispute handling, compliance recordkeeping and other obligations we are legally required to comply with.

5.3 Legitimate Interests

To protect account and service security, prevent fraud and abuse, enforce content and copyright license rules, handle general customer support requests, improve the Product, keep transaction records and defend disputes. Where required by applicable law, we assess whether our legitimate interests are overridden by your rights and freedoms.

5.4 Consent

Where consent is required by applicable law, such as for certain marketing communications, non-essential cookies or similar technologies, certain personalized recommendations, specific AI data uses or other processing activities that require consent, we process based on your consent. You may withdraw consent where permitted by applicable law.

6. How We Share Your personal data

We do not sell your personal data. We may share your personal data with the following recipients where necessary:

6.1 Payment Service Providers and App Store Platforms

Such as Stripe, Apple App Store, Google Play, card networks, payment gateways, anti-fraud service providers and settlement institutions, for payment processing, subscriptions, automatic renewals, receipts, refunds, payment failures and transaction verification.

6.2 Cloud, Technical and Data Service Providers

For account systems, data storage, content delivery, log analysis, crash analysis, security monitoring, device connection, entitlement verification, customer support systems and system maintenance.

6.3 Device, Firmware and Connection Service Providers

To support device binding, device connection, firmware compatibility, print tasks, troubleshooting and secure operation.

6.4 AI, Content and Material Service Providers

If you use AI features, third-party content services or content processing features, we may provide relevant suppliers with information necessary to deliver the service, such as task requests, content processing information, usage status or entitlement verification information.

6.5 Customer Support, Invoicing, Tax, Accounting and Compliance Service Providers

To handle customer support, refunds, invoices, billing, tax, complaints, disputes, audits and legal obligations.

6.6 Affiliates

We may share necessary information with our affiliates for unified account management, product operations, technical support, security, customer support and business management.

6.7 Legal, Regulatory, Platform and Rights Protection

We may disclose necessary information to comply with laws, court orders, regulatory requirements or law enforcement requests; handle infringement complaints; enforce our terms; protect the rights, safety and property of users, third parties, us or our affiliates; and handle fraud, security incidents or disputes.

If we undergo a merger, division, acquisition, asset transfer, restructuring or similar transaction, your personal data may be transferred as part of that transaction. We will notify you where required by applicable law.

7. Whether We Sell or Share personal data

We do not sell your personal data for monetary consideration.

If you are located in California or another region where “sale”, “sharing” or “targeted advertising” has a specific legal meaning, please note that providing identifiers, device information, cookies, advertising identifiers or online activity information to third parties for cross-context behavioral advertising may be considered a “sale” or “sharing” under certain laws. If we use such advertising or tracking technologies in the future, we will provide a “Do Not Sell or Share My personal data” link or a similar choice mechanism as required by applicable law.

As of the date of this Policy, if we do not use cross-context behavioral advertising or sell/share personal data for such purposes, we will maintain the corresponding statement and update it if our practices change.

8. International Transfers

We, our affiliates, servers, cloud service providers, payment service providers, app store platforms, customer support vendors, AI service providers or other partners may be located outside your country or region. Your personal data may therefore be transferred to, stored in or accessed from other countries or regions.

For personal data from the European Economic Area, the United Kingdom or other regions with special international transfer requirements, we will use appropriate safeguards where required by applicable law, such as adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement or Addendum, contractual safeguards, technical and organizational security measures, or other applicable transfer mechanisms.

9. How We Protect Your personal data

We use reasonable technical and organizational measures to protect your personal data, including access controls, encryption or hashing, permission management, log monitoring, security audits, data minimization, employee confidentiality requirements, vendor management and security incident response mechanisms.

However, no internet transmission or electronic storage method can be guaranteed to be absolutely secure. You should also keep your account, password, verification codes and devices safe and should not share account credentials with others. If you notice any account abnormality or security issue, please contact us promptly.

10. How Long We Keep Your personal data

We retain your personal data only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law, tax, accounting, audit, dispute resolution, regulatory requirements or legitimate business needs.

In general:

1. account information is retained while your account exists;
2. works, canvas projects and profile information are retained while you save them or while your account exists, unless you delete them or lawfully request deletion;
3. device connection and print task records are retained for the period necessary to provide services, troubleshoot issues and ensure security;
4. subscription, order, billing, invoice, payment and refund records are retained for the period necessary to satisfy tax, accounting, audit and legal requirements;
5. customer support, complaint, refund, dispute and rights complaint records are retained for the period necessary to handle the matter and defend potential disputes;
6. crash logs, security logs and operation logs are retained for a reasonable period necessary to maintain security, troubleshoot issues and prevent abuse;
7. where deletion is required by law or you lawfully request deletion and there is no lawful basis for continued retention, we will delete or anonymize the relevant personal data.

11. Your Rights and Choices

Depending on the laws applicable in your location, you may have the right to:

1. access personal data we hold about you;
2. correct inaccurate or incomplete personal data;
3. delete your personal data;
4. restrict or object to our processing of your personal data;
5. receive a copy of your personal data or request data portability;
6. withdraw consent you previously gave;
7. object to or unsubscribe from direct marketing;
8. opt out of the sale or sharing of personal data;
9. limit the use and disclosure of sensitive personal data;
10. lodge a complaint with a data protection authority or regulator;
11. not be discriminated against for exercising privacy rights.

You may exercise your rights through account settings, app settings, email unsubscribe links or by contacting us. To protect your account and information security, we may need to verify your identity.

Please note that some requests may be subject to legal exceptions. For example, we may need to continue retaining or processing certain information to perform contracts, complete transactions, provide services, ensure security, prevent fraud, comply with legal obligations or handle disputes.

12. Supplemental Notice for California and Certain U.S. State Residents

If you are a resident of California or another U.S. state with similar privacy laws, you may have rights to know, access, correct, delete, opt out of sale or sharing, limit the use of sensitive personal data, data portability and non-discrimination.

In the past 12 months, we may have collected the following categories of personal data:

We do not intentionally collect sensitive personal data such as precise information about race, religion, health, sex life, union membership, precise geolocation or government identification numbers, unless you voluntarily provide it or where it is lawful and necessary. Please do not submit unnecessary sensitive information in avatars, signatures, works, feedback or customer support communications.

If you wish to exercise rights under applicable U.S. state privacy laws, please contact us at support@htvront.com.

13. Children’s Privacy

The Product is not directed to children under 13, and we do not knowingly collect personal data from children under 13. If your region sets a higher digital consent age, we will comply with applicable law.

If we learn that we have collected personal data from a child without necessary parental consent, we will take reasonable steps to delete it. If you believe a child has provided personal data to us, please contact us.

14. Marketing Communications and Service Notices

We may send you necessary service notices, including account security notices, order confirmations, Free Trial start or ending notices, automatic renewal notices, payment failure notices, price change notices, cancellation confirmations, refund results, important feature changes and security alerts. These notices are generally necessary to provide services, perform contracts or protect user rights, and you may not be able to completely opt out while continuing to use the relevant services.

We may also send product updates, content recommendations, promotions or similar marketing communications where you consent or where permitted by applicable law. You may opt out of marketing communications through the unsubscribe link in emails, app settings, account settings or by contacting us.

15. Third-Party Links, Platforms and Services

The Product may contain links to or integrations with third-party websites, app stores, payment platforms, device services, AI services, content services or other third-party services. These third parties may process your personal data under their own privacy policies and service terms.

For example, Stripe, Apple App Store and Google Play may process your payment, billing, device, transaction and subscription information as independent parties. We recommend that you review their privacy policies before using those third-party services. We are not responsible for the independent processing of personal data by third parties.

16. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in product features, data processing activities, legal requirements or business practices. The updated Policy will be posted in the Product, on our website or through other reasonable channels, with the updated date indicated.

If changes materially affect your rights, we will notify you through in-app notices, email, pop-ups or other reasonable means where required by applicable law. Your continued use of the Product after the update takes effect means you understand the updated Policy. Where applicable law requires consent, we will obtain your consent separately.

17. Contact Us

If you have any questions, requests or complaints about this Privacy Policy, personal data processing or your privacy rights, please contact us using the methods below, and we will respond to your request in a timely manner within the statutory timeframe:

Privacy/Data Protection Email: support@htvront.com

Customer Support Email: support@htvront.com

Company Name: HK SIJIU INTERNATIONAL SHARE CO., LIMITED

Registered Address: 19H MAXGRAND PLAZA NO. 3 TAI YAU STREET SAN PO KONG, KLN HONG KONG